Engaging Constructively in Conflict

Conflict is inevitable in work, research, and learning environments, and our approach to it determines whether it becomes a source of growth or disruption. This presentation examines the nature of conflict, common assumptions that shape our responses, and the difference between healthy and unhealthy conflict. Attendees will explore various types of conflict and be introduced to a conflict competence model that highlights its emotional, cognitive, and behavioral dimensions. Participants will learn strategies to assess and manage conflict productively, thereby strengthening both individual and team relationships. Speaker: Jessica Kuchta-Miller, MA, JD, is the Duke University Ombuds. She holds a law degree with a certificate in Dispute Resolution and a master's degree in counseling psychology. As a longtime mediator and qualified neutral, Jessica brings significant experience in training others in mediation, negotiation, conflict resolution, and communication skills. She is an active member of the International Ombuds Association (IOA), the largest professional association of organizational ombuds practitioners worldwide, and frequently teaches the Foundations of the Organizational Ombuds course while mentoring new Ombuds. The Mentoring and Communication Series is sponsored by the Office of Postdoctoral Services and the Duke Graduate School. Questions? Email Molly Starback, Director of Duke Postdoctoral Services, at molly.starback@duke.edu